PRIVACY POLICY
Dr. Meftune Shefketova is committed to protecting your personal data and complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR).
Data Controller Dr. Meftune Shefketova — OB-GYN and Reproductive Medicine Specialist Address: 51B, Nikola Y. Vaptsarov Blvd, Floor 9, 1407 Sofia, Bulgaria Email: contact@drshefketova.com Tel: +359 2 403 4245
What information do we collect? We may collect personal data when you use our website or choose our services:
- Full name, date of birth, address
- Phone number and email address
- Health information provided voluntarily for consultation or treatment
- Technical data: IP address, browser type, cookies
How do we use your information?
- Booking and confirming appointments
- Providing medical and reproductive medicine services
- Responding to enquiries and correspondence
- Sending information when explicit consent is given
We use the following third-party processors:
- Healee — online appointment booking platform
- Google Analytics — anonymised website traffic statistics
- Competent authorities — when required by law
How long do we store your information?
- Medical records: minimum 20 years per Bulgarian Health Law
- Contact data: up to 3 years after last contact or until consent is withdrawn
Security We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, use, alteration or disclosure.
International transfers We do not transfer your data outside the European Economic Area (EEA).
Your rights Under GDPR you have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing
To exercise your rights: contact@drshefketova.com
Complaints You have the right to lodge a complaint with the supervisory authority: Commission for Personal Data Protection (CPDP) 2 Prof. Tsvetan Lazarov Blvd, Sofia 1592 Website: www.cpdp.bg Email: kzld@cpdp.bg
Changes to this Policy We reserve the right to update this policy at any time. Changes take effect immediately upon publication.
Disclaimer Information on this website is provided for general educational purposes only and does not replace professional medical advice. Dr. Shefketova is not liable for decisions made solely on the basis of information published on this website without consultation with a medical professional.
Last updated: April 2026